Shipping Policy

 

Thank you for shopping with us! Please review our shipping policy below.

 

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-volume periods (sales, launches, holidays), processing times may be slightly longer.

 

Shipping & Delivery

• We currently ship within Australia.
• Delivery timeframes are estimates only and may vary depending on your location and courier service.
• Once your order has been dispatched, you will receive a shipping confirmation and tracking details.

 

Shipping Fees

• Shipping charges are calculated at checkout and are non-refundable.
• Any customs duties or additional charges (if applicable) are the responsibility of the customer.

 

Delays

• We are not responsible for delays caused by courier services, weather conditions, public holidays, or unforeseen circumstances beyond our control.
• If your order is significantly delayed, please contact us and we will assist where possible.

 

Incorrect Address

• Please ensure your shipping address is correct at checkout.
• We are not responsible for orders delivered to an incorrect address provided by the customer.
• If an order is returned to us due to an incorrect address, reshipping costs will be borne by the customer.

Lost or Damaged Parcels

• Once an order has been handed over to the courier, responsibility for delivery lies with them.
• If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery so we can assist in raising an enquiry with the courier.

 

Contact

 

For any shipping-related questions, please reach out to us with your order number.